• £
  • 0
    Your bag is currently empty.

Privacy Policy

How We Protect Your Privacy

The privacy and security of your personal information is very important to us. We do not share your personal information in ways not disclosed in our privacy policy or without your informed permission. We value your trust highly and strive to protect the confidentiality and appropriate use of any personal information you provide to us. Details are described below.

If there are questions or concerns regarding this statement, please contact us via the Contact Us Form.

oh dear dolly is the Controller.


Purpose of this Privacy Policy

oh dear dolly recognises the importance of protecting your information, including your personally identifiable information (such as your name, phone number, email address and other contact information, collectively, “Personal Data”) that you provide to oh dear dolly, that oh dear dolly collects about you, that oh dear dolly receives from other sources and that oh dear dolly creates about you. This Privacy Policy sets out our policies regarding the collection, use and disclosure of your Personal Data, both through our online and offline operations. This Privacy Policy also explains how you can correct or change the Personal Data we hold about you, request the Personal Data we hold about you is deleted, and how you can opt out of the use of your Personal Data in relation to certain marketing activities.

The purpose of this Privacy Policy is to tell you how oh dear dolly strives to better serve you by keeping you informed of promotions, products and services, while, at the same time, safeguarding your Personal Data.

Personally Identifiable Information oh dear dolly Collects

We will collect and process the following data about you:

Information you give us:

This is information about you that you give us by filling in forms on our website ohdeardolly.com (the “Site”) or by corresponding with us by phone, email or otherwise. It includes information you provide when you register to use our Site, subscribe to our service(s), search for a product, place an order on our Site or communicate with us in other ways  such as on social media platforms and when you report a problem with our Site. The way you interact with us will determine what information we collect from you.

This information may include, but is not is limited to:

  • Name
  • Email address
  • Home and/or business address
  • Phone numbers at which we can contact you
  • Your date of birth
  • Method of payments


Active Information Collection

At various points on the Site, you might choose to actively provide certain kinds of information, including Personal Data.  The Site typically will indicate which information is required and which information is optional at the information collection point in question. In any case, by submitting information via an active information collection point on the Site, you consent to the collection, use, and dissemination of such information in accordance with this Privacy Policy.




Active information collection points on the Site may include:

 Question, Comment, and Feedback Forms

The Site may post a form for you to use in submitting questions, comments, and other feedback about us, our affiliates, the Site itself, or our affiliates' products and services, and other topics. We use such feedback information to improve the Site, and affiliates' products and services as well as for marketing and research purposes. Most information you provide in such forms is optional, but you will need to provide at least some Personal Data, so that we may respond to your inquiry.

Information we collect about you:

When you order products or services, we will also record information that details your order (e.g. where you ordered the products or services, where and when you used the products or services, payment arrangements and other information related to the products or services personnel).

Passive Information Collection

The Site uses various technologies to passively collect information from you while you are visiting (that is, you do not actively provide this information).

The passive information collection technology that we use is cookies:


"Cookies" are small text files that store information about your interactions with a particular website, either temporarily (known as a "temporary" or "session" cookie, and deleted once you close your browser window) or more permanently on the hard drive of your computer (known as a "permanent" or "persistent cookie"). Cookies can make it easier to use a website by allowing servers to access certain information quickly:

  • Session cookies can be used to help a user's browser navigate a website more smoothly and may show up if the user comes from a website with which the subsequent website has some relationship (e.g., a website of an affiliated company) and can give helpful information. 
  • Persistent cookies can be used to customise a website for a user, such as by storing passwords, preferences, and registration and account information so that users do not have to re-enter them each time they visit a web

The Site uses both session/temporary cookies and persistent/permanent cookies to store information that allows us to offer you better customer service and to navigate through the Site with ease. To make the Site easier to use, we combine information collected via cookies with Personal Data. You agree that we have the right to use both session/temporary cookies and persistent/permanent in the ways we have described in this privacy policy.

Please note that if you configure your browser to reject cookies, you might not be able to access important functions or areas of the Site or enjoy certain conveniences at the Site.

Personally Data Use and Disclosure

We process Personal Data to provide you with the goods and services you have ordered.  

  • To research, develop, manage, protect and improve our Site and services
  • To analyse data, or to have a third party do so on our behalf
  • To conduct direct marketing activities
  • For other legitimate interests

If you use our Site, information may also be used to evaluate what portions of our Site are visited more often than others, determine where visitors came from, where they go, and how long they stay on a particular page, or on the Site in general.

We may match information collected from you through different means or at different times, including, for example, information collected online and offline, and use such information along with information obtained from other sources, including third parties. To do this, it is often necessary to share this information with carefully selected vendors, business partners and/service providers such as our website services provider. For more information, see Disclosure below.

The legal basis for the use of your Personal Data includes one or more of the following:

  • Necessary for the performance of the contract or in order to take steps at your request prior to entering into a contract with you
  • Necessary for compliance with a legal obligation
  • Necessary to protect your vital interests or that of another person
  • Your consent
  • Necessary for the purpose of our legitimate interest or that of a third party



We share your Personal Data with affiliated and non-affiliated organisations including, for example:


  • To entities that provide services on our behalf
  • Other business partners, suppliers and subcontractors for the performance of any contract we enter into with you;
  • To analytics and search engine providers that assist us in the improvement and optimisation of our Site;
  • If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of oh dear dolly, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • To government, regulatory and law enforcement agencies where the disclosure is required or authorised by law, and otherwise as we believe is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate our Site properly, or to protect or defend our rights or the or rights well-being of our employees, users or others or if you are involved (or are suspected by governmental authorities or our security functions to be involved) in any illegal activity, even without a subpoena, warrant or court order.


Other Uses and Disclosures of Information

From time to time, our service providers may have access to information you submit via the Site to provide operational or other support services for the Site (e.g., web hosting or database services). We have put in place agreements with such service providers to protect against unauthorized uses or disclosures of such information.

Notwithstanding anything to the contrary in this Privacy Policy or elsewhere on the Site, we reserve the right to share or transfer any information, including Personal Data, you submit via the Site to another person or company in connection with the sale, assignment or other transfer of the business of the Site and/or oh dear dolly (in whole or in part or any of their assets) ; to respond to law enforcement requests; or where required by applicable law, statute, regulation, ordinance, subpoena, or court order. By submitting Personal Data via the Site, you consent to such disclosures in accordance with this Privacy Policy.

All transfers of Personal Data, international or otherwise, shall be in compliance with this Privacy Policy and all applicable laws.


Storage of Personal Data

For our customers who are in the EEA, the Personal Data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").  If Personal Data is transferred outside the EEA, we will ensure we comply with the GDPR in relation to such transfer.

Data Security

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

It is your responsibility to safeguard any usernames and passwords you use to access portions of the Site and to notify us if you ever suspect that these usernames or passwords have been compromised. You acknowledge that you are solely responsible for any unauthorised use of this Site conducted via your username or password. We ask you not to share a password with anyone.

Retention Periods

To ensure fair processing, your Personal Data will not be retained by oh dear dolly for longer than necessary in relation to the purposes for which it was originally collected, or for which it was further processed.

 Your Rights

If you wish to exercise any of your rights related to the rights listed below please contact us via the Contact Us Form:

  • Information access.
  • Objection to processing of your Personal Data.
  • Objection to automated decision-making and profiling.
  • Restriction of processing of Personal Data.
  • Personal Data portability.
  • Personal Data rectification.
  • Personal Data erasure.

Links to Other Websites

Our Site may contain links or references to other websites outside of our control, and the privacy policies of these websites are separate from our Site and may differ from our own. Please be aware that we have no control over such websites and our privacy policy does not apply to such websites. We advise that you to check the privacy policies of such websites before disclosing any Personal Data via such websites.

Changes to this Privacy Policy

oh dear dolly reserves the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time so visitors are encouraged to review this Privacy Policy at the inception of each session.

Acceptance of this Privacy Policy

By using our Site, or otherwise providing your Personal Data to us, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use the Site or provide any Personal Data to us.