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Q.Do you offer a tracking service for orders? 

A.Yes. A tracking number is sent to you once your order has been accepted and has been shipped.

Q.Do you offer worldwide delivery?

A. No.We are currently only shipping to customers in the UK and the EU.

Q.Can you ship to an address that is not my home address?

A.No. We will only ship to the address the payment card is registered to. For PayPal payments, we will ship to the PayPal registered address.

Q.How much hair can order from the EU countries?

A. Orders for the EU will be charged at £10.00 per 500g

Q.How long will it take for my product to be delivered?

A. We aim to deliver within 3- 5 working days of your order being accepted.



Q. How can I find the correct colour to match my own hair?

A. If you cannot match or are unsure how to correctly match your hair colour, oh dear dolly offers a colour match service, send a photo of your hair via Match My Hair Colour page and we will match the your hair to the hair pieces available on our website.

Q. How do I return an Item? 

A. We hope that you will be really happy with your purchase. If an item is unsuitable for you, we would be happy to exchange it or offer a refund - we just ask that we receive the item back within 14 days of placing your order, unworn and in its original undamaged packaging. Your statutory rights are not affected.

If you would like to return your item, contact us using the Contact Us form at the top of our website. You will need to quote your Order Number, the item you would like to return and the reason for the return. We will send you an email with your Returns Number and let you know how to return the item to us. Refunds will be made using the method you used to pay for your order.

Our Terms and Conditions apply to all orders placed on our website. Read our Terms and Conditions.

Q. What is the difference between a product made with synthetic hair and one made with human hair?

A. Hair products made with human hair are generally much more durable and will last longer than those made with synthetic hair. You cannot apply heat to synthetic hair products unless this is specifically stated. If heated styling appliances can be used, never exceed the maximum temperature recommended.  

Wigs and hair extensions made from hair which is not natural hair or remy hair may be made from synthetic hair, heavily processed hair or be of an inferior quality of hair where the hair cuticles lie in all different directions – these wigs and hair extensions can never behave in the same way as natural hair or remy hair.

Q. What is the best way to care for my synthetic hair product?

A. Synthetic hair does not last as long as human hair and needs to be brushed more frequently. To have your synthetic hair piece last as long as possible, after wearing, it is very important that you gently comb it out with a wide-toothed comb before storing it - anything you can do to avoid it tangling will help prolong its life. If you have a conditioning spray for synthetic hair, after combing, spray the hair ends and leave on a stand to dry. We advise you not to sleep in Effortless Extensions or synthetic/Flexihair wigs or extensions as this will dramatically reduce the lifespan of the product. Keep the piece on a wig stand or packed up in the mesh and package it was originally sent out in.

Q. How should I wash my hair piece or wig?

A. Always remove from your head before washing. Never apply shampoo or conditioner directly onto the hair. Using a sulphate free shampoo, dilute a 10p size amount of shampoo with water and then apply to the hair. Do not allow the hair to tangle and do not scrunch. Follow the same process with a sulphate free conditioner. Comb through the hair with a wide tooth comb blot (but do not rub) with a towel to remove excess water and leave to air dry.

Q. Can you tell me about using glue/adhesive to apply a lace wig?

A. Adhesives/glue are used to apply lace wigs and lace based hair extensions to give a near undetectable hair line and to give the illusion that the hair is growing from the scalp. They are also used to provide greater security for wig and hair piece wears.

 People with really oily skins may not be suited to the use of adhesives/glue as oil and oil like substances break down the adhesive products.

SAFETY FIRST! Before applying any adhesive/glue, or remover, you must do a 24 hour Patch Test by placing a strip of the liquid on the underside of your upper arm and leaving it for 24 hours. If there is no adverse reaction, you can apply a strip of the liquid to your hairline (do not apply to any of your own hair). Leave for another 24 hours.  If there is an adverse reaction to any of these tests, remove the product immediately by rinsing with cold water and consult a doctor immediately.  Do not apply any product to broken, damaged, irritated or sensitive skin.

Q. What is a Patch Test?

A. Patch Test is a test that is done to check if there is any sensitivity, reaction or other issues with products.

Q. What Are Baby Hairs?

A. These are short hairs which are sewed along the hairline of a wig or hair piece to mimic the way some people have shorter hairs around their own natural hair line.


Weft Hair Extensions On A  Wire/Hair Extensions On A Wire

Q. What is a Weft Hair Extensions On A  Wire/Hair Extensions On A Wire?

A. Weft hair extension a wire consist of a weft hair extension which has a see through and almost invisible wire attached to the weft, the wire is then place at the front of the scalp and then covered by hair. This hair extensions is one of the fastest in the hair industry to be fitted and can be removed withing seconds, making it easy and hassle-free when you want to give your hair more volume or length.

Silk Top

Q. What is a silk top wig? 

A. The silk top consists of a layer of lace and silk fabric on the top front of the cap. The knots are below the silk hidden between the layers giving the wig the illusion that hair is growing from the scalp, freely enabling you to part the hair in any way and also giving you the benefit of not having bleach your wigs knots.

Lace Weft

Q. What is a lace weft ? 

A. This is where the top part of a weft of hair is overlaid with a piece of lace fabric. This design is used to make some types of clip in hair extensions, wefted hair extensions and one piece clip in extensions.

Machine Weft

Q. What is a machine weft? 

A. This is when a weft hair piece has been wefted in into the weft rack by machine, although the weft rack is slightly thicker, the hair pieces is more durable than a hand tied weft.

Hand Tied Weft

Q. What is a hand tied weft? 

A. Hand-tied hair weft have been specially made by hand wefting the hair on a wefting rack. They are usually smaller or slimmer than the “normal” more common machine-wefted hair. 

Virgin Hair

Q. What is Virgin Hair? 

A. Virgin Hair is 100% real human hair that has never been altered by any kind of chemical process preserving hair in its most natural state. Virgin hair is the highest quality human hair currently available in the hair market. This hair is perfect for longevity as it last longer than remy hair, making it well worth the investment.

Remy Hair

Q. What is Remy Hair? 

A. Remy Hair is 100% real human hair that has been lightly processed for a quality look. Remy hair is collected in a method in which all hair strands stay aligned in the natural direction as it grew. This eliminates common known tangling problems seen in non-remy hair. With the right care remy hair can last from 3-6 month.

Lace Front Wig

Q. What is a lace front wig? 

A. Lace wig or a lace front wig is a special type of hairpiece or wig in which human hair or synthetic hair is tied by hand to a sheerlace base which goes over the scalp.

Double Drawn Hair

Q. What is a hand tied weft? 

A. Double drawn hair goes through additional process during manufacturing vs single drawn hair. The shorter hairs are removed and are replace by longer hair giving a thicker finish from root to tip.

Clip In Hair Extensions

Q. What are clip-in hair extensions? 

A. Clip-in hair extensions consist of one or many wefts that have clips attached, these extensions along with weft hair on a wire are fastest in the hair industry to fit. They can be placed in or taken out at your leisure within minutes making a glamorous transformation effortless.

Weft Hair Extensions

Q. What are weft hair extensions

A. Weft hair extensions consist of a single weft or multiple wefts, the weft is then sewn into a plait made at the back of the head usually by a professional. These hair extension when fitted correctly are very durable and perfect for people who seek more of a permanent look with less maintenance. 

One Piece Hair Extension

Q. What is a one piece extension? 

A. One piece extensions consist of a single weft that has clips attached, these extensions have the same benefits as your standard clip ins, with only one hair extension weft to clip in the process of transforming your hair is uncomplicated and can be done within minutes.




Q. How do I look after my Annabelle's wigs products?

A. See After care page.


Q. How do I look after my  Beauty Works products? 

A. See After care page.


Q. How do I look after my Easilocks Products? 

A. See After care page.


Q. How do I look after my  Flip-In Hair Products?

A. See After care page.


Q. How do I look after my  Lush Hair Extension products?

A. See After care page.


Q. How do I look after my  oh dear dolly products?

A. See After care page.